CASE STUDY · HEALTHCARE & HEALTHTECH
MedyCore — Hospital Management Suite
A modular hospital management platform connecting EMR, OPD, emergency, wards, lab, pharmacy, and compliant billing. Run the entire facility or deploy modules independently with real-time tracking and bilingual token calling.
Addressing legacy friction with modern architecture.
Healthcare administrators and clinical teams faced severe operational bottlenecks and financial leakages: • Disconnected Department Silos: Diagnostic labs, retail pharmacies, and patient billing operated on isolated databases, resulting in missing test results, delayed patient transfers, and billing disputes at discharge. • OPD Queue Congestion & Language Barriers: Crowded consultation waiting halls suffered from manual token distribution and announcements that patients could not understand, leading to skipped appointments and doctor schedule drifts. • Revenue Leakage & Regulatory Tax Inaccuracy: Complex itemized invoices (combining bed charges, medicine, diagnostics, and consulting tariffs) suffered from manual calculation errors, PAN/VAT discrepancies, and delayed Health Service Tax (HST) filing. • Inpatient Bed & Triage Blindspots: Emergency rooms struggled to monitor incoming casualty cases by acuity without a live ESI triage system, while ward supervisors lacked real-time bed occupancy visibility across ICU, pediatric, and general wards.
The Core Objective
Unifying operations into a resilient, cloud-native workflow with instant responsiveness.
ENGINEERED FOR SCALE
Precision software crafted for mission-critical performance.
Engineered for speed, built for reliability.
We engineered MedyCore as a high-concurrency, resilient web platform with real-time event synchronization: • Decoupled Modular Architecture: 8 standalone micro-modules (Patient Records, OPD & Telemedicine, Ward/Bed Manager, ESI Emergency Triage, Lab Catalog & Results, Barcode Pharmacy, Tax Billing, and Audit Reports) capable of operating independently or unified. • Live Dual-Language Queue System: Automated audio-visual token announcement calling patient numbers in both English and Nepali across OPD waiting screens in real time. • Automated PAN/VAT & Tariff Billing Engine: Zero-error invoicing with automated breakdown of tariffs, doctor commission shares, PAN/VAT, and statutory healthcare service taxes built directly into every printed receipt. • ESI Triage & Live Bed Board: Real-time Emergency Severity Index (ESI) scoring from ambulance triage to ward admission, coupled with bed-by-bed visual status tracking across all hospital floors. • Integrated AI Clinical Copilot & WebRTC Telemedicine: On-screen assistant for rapid patient history lookup and secure browser-based video consultations for remote follow-ups.
Architecture modernization
High-throughput APIs and cloud infrastructure built to handle peak volume.
Streamlined user experience
An intuitive interface engineered for speed, accuracy, and operational clarity.
Continuous data visibility
Real-time signals and telemetry for immediate operational decision-making.
Designed around the moments that matter.
Explore the working surfaces behind a faster, more confident shift.
Product Overview
A comprehensive view of the system in action.
A dependable foundation for busy teams.
Engineered with proven open-source primitives and production-tested standards.
Built to make an impact.
• 55% Reduction in OPD Waiting Time through automated bilingual token displays and synchronized doctor consultation queues. • 100% Billing Accuracy & Zero Revenue Leakage across pharmacy, diagnostic labs, and inpatient bed settlements. • Real-Time Bed Occupancy Visibility across 100% of ICU, post-op, and general ward beds down to the specific bed number. • 48-Hour Rapid Departmental Deployment: Individual modules (e.g., Pharmacy or Lab) can be onboarded independently without halting existing hospital systems.
High Availability
99.99% uptime through resilient failover.
Velocity
3x acceleration in day-to-day transaction workflows.
Reliability
Sub-second response times across distributed locations.
Cross-platform
Unified experience across mobile, desktop, and tablet.
“Eterosoft delivered a solution that transformed our daily operations. The velocity and reliability exceeded our highest expectations.”
