CASE STUDY · HOSPITALITY & FOOD TECH
Ember — Unified Hospitality Platform
An all-in-one operations system connecting the front desk, dining floor, and kitchen in real time. It replaces legacy tools with synchronized room management, instant kitchen dispatch, and shift-based till reconciliation.
Addressing legacy friction with modern architecture.
Hospitality venues were losing critical shift hours and revenue to system fragmentation: • Disconnected Desk & Floor: Front desk staff were unaware of actual room readiness, resulting in delayed guest check-ins while housekeepers manually updated status sheets. • Lost Kitchen Orders: Orders taken at dining tables or for delivery frequently dropped or were delayed in transit between order terminals and kitchen preparation stations. • End-of-Shift Reconciliation Drifts: Manual cash drawers and multi-operator tills caused discrepancies during shift handovers, requiring hours of administrative audit. • Security & Comps Vulnerabilities: Unrestricted terminals allowed unauthorized ticket voids, unaccounted room comps, and zero audit trails for sensitive shift actions.
The Core Objective
Unifying operations into a resilient, cloud-native workflow with instant responsiveness.
ENGINEERED FOR SCALE
Precision software crafted for mission-critical performance.
Engineered for speed, built for reliability.
We architected Ember as a high-concurrency, event-driven web application with low-latency WebSockets: • Centralized 4-Floor Room Board: Real-time visual tracking of clean, dirty, occupied, and maintenance rooms across floors, enabling front-desk check-in/out in three clicks. • Menu-Driven POS & Kitchen Display (KDS): Dine-in, takeaway, and delivery orders route instantly to high-visibility kitchen display screens with live item countdowns. • Shift-By-Shift Drawer Audit: Minute-by-minute tracking of opening cash floats, active shifts, interim cash drops, and closing drawer balances. • Granular Role-Based Access Control (RBAC): Strict segregation of duty—cashiers cannot comp bills or void tickets without manager overrides, and housekeepers only view floor-specific queues.
Architecture modernization
High-throughput APIs and cloud infrastructure built to handle peak volume.
Streamlined user experience
An intuitive interface engineered for speed, accuracy, and operational clarity.
Continuous data visibility
Real-time signals and telemetry for immediate operational decision-making.
Designed around the moments that matter.
Explore the working surfaces behind a faster, more confident shift.
Product Overview
A comprehensive view of the system in action.
A dependable foundation for busy teams.
Engineered with proven open-source primitives and production-tested standards.
Built to make an impact.
• 40% Reduction in Guest Check-in & Check-out Time through instant room status synchronization. • Zero Dropped or Mislabeled Kitchen Tickets across high-volume dining shifts. • 100% Shift Cash Accuracy with automated opening-to-closing drawer balance reconciliation. • Unified Operational Footprint: Eliminated 3 separate subscription tools, lowering recurring SaaS operational expenditure by 35%.
High Availability
99.99% uptime through resilient failover.
Velocity
3x acceleration in day-to-day transaction workflows.
Reliability
Sub-second response times across distributed locations.
Cross-platform
Unified experience across mobile, desktop, and tablet.
“Eterosoft delivered a solution that transformed our daily operations. The velocity and reliability exceeded our highest expectations.”
